For any additional questions, not answered by our Shipping or Returns and Exchanges policy, please email customercare@enesa.com.au

We ship both domestically within Australia and internationally. All orders (excluding pre-order items) will be dispatched within the next business day of receiving the order before 5pm Monday to Friday AEST. 

Once dispatched, shipping time will vary depending on the type of shipping selected.

We offer FREE standard shipping Australia-wide on all orders where you spend over A$350. Standard shipping on orders A$350 and under is charged at a flat rate of $12.

Estimated delivery times are within 3-5 business days from the time the parcel is collected by the freight provider. 

Express shipping is FREE on all orders where you spend over A$600 and is available to all Australian orders and available for orders A$600 and under at a flat rate of A$15. Estimated delivery times are within 1-2 days from the time the parcel is collected by the freight provider.

Once your order has been dispatched, you will receive a confirmation email along with carrier and tracking details.

We currently ship to the following countries:

• United States of America
  
• Europe
  
• United Kingdom
  
• New Zealand

The cost of shipping is determined at checkout (including taxes and duties). Some orders may incur additional duties fees which vary from country to country, if the total value of an order surpasses a certain value. These fees are government related and out of ENESA's control. ENESA is not responsible for these fees.

Shipping times vary between 7-15 Business Days dependent on the relevant country. 

ENESA is not responsible for any delays caused by couriers.

In the event where a parcel is not claimed/refused by the received, where the parcel is not returned and is destroyed by authorities there will be no refund. Where the item is returned, any refund will deduct shipping costs.

Orders containing pre-order items, will be processed as soon as the items become available. You will receive an automated email notification once your item has been processed.

In circumstances where your order contains both pre-order and in-stock items, the pre-order items will be shipped in accordance with the information above and the in-stock items will be processed in accordance with the general shipping policy.

For any additional questions, not answered by our Returns and Exchanges policy, please email customercare@enesa.com.au

Yes. We offer full refunds and exchanges on all full priced ENESA items.

All items must be returned in their original condition:

• unworn with all tags still attached
• no marks or stains (including makeup and spray tan)
• in original packaging,

The return must be processed within 14 days of receiving your order. We are unable to accept returns lodged outside this timeframe. Please ensure once your return has been submitted, the item is posted back within 7 days.

To request an exchange, please use our returns portal within 7 days of receiving your order. Simply enter your order details and follow the prompts to select the item(s) you'd like to exchange and your desired replacement size(s). If your preferred size is unavailable or the item is no longer in production, you may opt for a full refund or store credit (if eligible).

Returned parcels must be shipped within 7 days of lodging your exchange request. Parcels sent outside this timeframe will no longer be eligible for exchange.

Ensure all exchange items are in their original condition, unworn, with swing tags attached. Pack all items in the manner they were received including all packaging materials.

Please note, exchanges are available for Australian orders only. International orders are not eligible for exchange and may be returned for either a refund or store credit, provided the return is lodged within 7 days of receiving your order.

To request a refund, please use our returns portal within 7 days of receiving your order. Simply enter your order details and follow the prompts to select the item(s) you'd like to return.

ENESA will provide a postage paid label to facilitate the return.

Returned parcels must be shipped within 7 days of lodging your return request. Parcels sent outside this timeframe will no longer be eligible for a refund.

Ensure all items are in their original condition, unworn, with swing tags attached. Pack all items in the manner they were received including all packaging materials.

Once your return has been delivered at our Warehouse, your return request will be processed promptly. Your return will be processed 7-10 business days from delivery into our warehouse provided all products have been received and are in sellable condition. It may take up to 10 business days for the funds to reach your account.

To request an store credit, please use our returns portal within 7 days of receiving your order. Simply enter your order details and follow the prompts to select the item(s) you'd like to return.

If you choose store credit, you will receive a bonus 15% on the original amount.

Returned parcels must be shipped within 7 days of lodging your return request. Parcels sent outside this timeframe will no longer be eligible for a refund.

Ensure all exchange items are in their original condition, unworn, with swing tags attached. Pack all items in the manner they were received including all packaging materials.

While quality is our top priority at ENESA, we understand that, on rare occasions, something may be missed. If a product is found to be faulty, we are here to help. Our goal is to ensure you have a product that meets our high standards and your expectations. We will either send a replacement to you or provide you with a refund (to the extent a replacement is not available).

Upon receipt of the returned item, we will perform a quality check to assess the extent of the damage and confirm it aligns with the customer's description. Only where the damage is confirmed to be due to shipping or a manufacturing defect, we will proceed with the corrective action.

Sale items are eligible for exchange or store credit only. Refunds are not accepted on sale or clearance purchases unless an item is faulty, damaged upon arrival, or does not match the description of the product ordered.

All return shipping fees (excluding duties and taxes) are paid for by ENESA. However, we will not refund shipping fees (or taxes and duties) on a returned item. All return shipping fees along with international duties & taxes are the responsibility of the customer, unless deemed faulty. In addition, if your return does not comply with these conditions your item/s will not be accepted and returned to you at your cost.